Shipping policy

Last updated: September 23, 2026

At Blush Together, we know many of our products are gifts for meaningful moments. We aim to process and deliver every order as smoothly as possible.

Order Processing

Orders begin processing after payment has been successfully completed.

Processing times vary depending on the product. Personalized, engraved, customized, and made-to-order products may require additional production time before they are shipped.

Estimated processing or delivery information may also be displayed on individual product pages or during checkout.

Shipping Destinations

We currently ship to destinations made available during checkout.

If your location is available as a shipping destination at checkout, you can proceed with your order using the available delivery options.

We may add or remove shipping destinations as our delivery network changes.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed during checkout before you complete your purchase.

Any free-shipping promotions or minimum-order offers will be subject to the conditions displayed on our website at the time of purchase.

Estimated Delivery Times

Estimated delivery times may vary depending on:

  • The product ordered
  • Whether personalization or customization is required
  • The destination
  • The shipping carrier
  • Order volume
  • Holidays and peak shopping periods
  • Weather or transportation disruptions
  • Customs processing for international shipments

Delivery estimates are provided as a guide and are not guaranteed delivery dates unless expressly stated otherwise.

Personalized & Made-to-Order Products

Personalized and made-to-order gifts may require additional preparation or production time before shipment.

Where available, estimated processing or delivery information will be provided on the product page or during checkout.

We recommend ordering time-sensitive gifts as early as possible.

Tracking Your Order

When tracking is available, tracking information will be provided using the contact information associated with your order.

Please allow some time for tracking information to become active after a shipping label has been created.

Multiple Packages

Some orders may contain products fulfilled from different locations.

As a result, items from the same order may occasionally arrive in separate packages or on different dates.

When available, separate tracking information will be provided for each shipment.

You will not be charged additional shipping solely because we choose to divide an order into multiple shipments after checkout.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you notice an error, contact us immediately at hello@blushtogether.com with your order number and the correct information.

We will try to update the address when possible, but once an order has entered processing or has shipped, we cannot guarantee that changes can be made.

Blush Together is not responsible for delivery problems resulting from incorrect or incomplete shipping information supplied by the customer, except where otherwise required by law.

Delayed Shipments

Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including carrier disruptions, severe weather, customs processing, holidays, or transportation issues.

If your shipment appears significantly delayed, contact us and we will review the available tracking information and assist where reasonably possible.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it, please:

  1. Check around your property and delivery location.
  2. Check with household members or building management.
  3. Check with neighbours where appropriate.
  4. Contact the shipping carrier using your tracking number.

If you still cannot locate the package, contact hello@blushtogether.com with your order number so we can review the available information.

Damaged or Incorrect Deliveries

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at hello@blushtogether.com.

Include your order number and clear photographs or video of the item and, where relevant, its packaging.

Please see our Return & Refund Policy for additional information.

International Orders, Customs & Duties

For orders shipped internationally, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination.

Unless expressly included or collected during checkout, these charges are generally the responsibility of the recipient.

Customs processing may also affect delivery times.

Order Cancellations

If you need to cancel or change an order, contact us as soon as possible.

Our cancellation conditions are explained in our Return & Refund Policy. Generally, cancellation requests should be made within 1 hour of placing the order, before processing, personalization, or production has begun.

Contact Us

For questions about shipping or an existing order, contact:

Blush Together
Email: hello@blushtogether.com
Website: blushtogether.com