Refund policy
Last updated: September 23, 2026
At Blush Together, we want every gift to feel as special as the person receiving it. If something isn’t right with your order, we’re here to help.
30-Day Return Policy
We accept returns on eligible items requested within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and unworn, where applicable
- Be in the same condition in which you received it
- Include its original packaging and accessories
- Include proof of purchase or your Blush Together order number
- Not be an item listed as final sale or non-returnable below
To request a return, contact us at hello@blushtogether.com before sending anything back.
Please do not send products to an address shown on a shipping label without contacting us first. The appropriate return destination may vary depending on the product.
Personalized & Custom-Made Gifts
Because personalized, engraved, customized, and made-to-order products are created specifically for you, they are final sale and cannot be returned or exchanged because of a change of mind.
Please carefully check names, dates, messages, photos, spelling, colours, sizes, and other personalization details before submitting your order.
If a personalized or custom product arrives damaged, defective, incorrect, or materially different from what you ordered, contact us and we’ll work to make it right.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or you receive the wrong product, contact hello@blushtogether.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the problem
- Clear photos or video showing the issue and, where relevant, the packaging
Once we review the issue, we may offer an appropriate replacement, refund, or other resolution.
For an approved return resulting from our error or a damaged, defective, or incorrect product, you will not be responsible for the applicable return-shipping cost.
Order Cancellations & Changes
You may request to cancel or modify an order within 1 hour of placing it, provided that processing, personalization, or production has not already begun.
Contact hello@blushtogether.com immediately with your order number.
Because some orders may enter processing or production quickly, we cannot guarantee that a cancellation or change will be possible, even within the cancellation window.
Once an order has been shipped, it cannot be cancelled.
Return Shipping
For approved returns resulting from a change of mind, the customer is responsible for return-shipping costs.
Original shipping charges are non-refundable unless the return is due to our error or otherwise required by applicable law.
We recommend using a trackable shipping service for customer-paid returns. Blush Together is not responsible for return packages lost in transit before they are received at the designated return location.
Do not return an item without first receiving return instructions from us.
Refunds
Once an approved return has been received and inspected, we’ll notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method.
Please remember that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Non-Returnable / Final Sale Items
Unless required otherwise by applicable law, we do not accept change-of-mind returns for:
- Personalized or customized products
- Engraved products
- Made-to-order products
- Gift cards
- Items marked Final Sale
- Items that have been used, worn, damaged after delivery, or altered after receipt
This does not affect claims involving products that arrive damaged, defective, incorrect, or other rights you may have under applicable law.
Exchanges
We do not currently offer direct exchanges on standard change-of-mind returns.
If an eligible item qualifies for return, you may return it in accordance with this policy and place a new order for the product you would prefer.
For damaged, defective, or incorrect products, contact us first so we can determine the appropriate resolution.
Orders Marked Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it, please first check around the delivery location, with household members, neighbours where appropriate, and with the shipping carrier.
If you still cannot locate your package, contact us at hello@blushtogether.com with your order number so we can review the available tracking information and assist where reasonably possible.
Consumer Rights
Nothing in this Return & Refund Policy is intended to exclude, restrict, or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Contact Us
For returns, refunds, cancellations, damaged products, or questions about this policy, contact:
Blush Together
Email: hello@blushtogether.com
Website: blushtogether.com